Welcome to Ellis & Rose
Welcome to Ellis & Rose
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About Ellis & Rose
Ellis & Rose is an online fashion store. We sell men's and women's clothing: everyday pieces and a few more special ones. We choose styles that balance current trends with classic shapes, and that are easy to wear.
Frequently Asked Questions
Orders ship from China. We process them in 1 to 3 business days (Monday to Friday), and delivery takes 4 to 8 days (Monday to Friday), though customs, carrier delays or an incorrect address can add time. Our Shipping Policy has the details.
You can return eligible items within 30 days of delivery if they are unworn or unused, with tags and original packaging, and you have your receipt or proof of purchase. You pay the return shipping, which costs about $40 on average for a small parcel of 1 to 3 garments sent from the USA to China. The exact cost depends on the weight, size and shipping service you choose. Our Return & Refund Policy has the full details.
Email us at info@ellisandrose.com with your order number.
Yes. Shipping is free on all US orders, with no minimum purchase.
Email us at info@ellisandrose.com, use the form on our Contact page, or call +1 516 231 1839. Our customer service is available from Monday to Friday between 9 am and 5 pm. The customer service replies within 24/48 hours during working days.