FAQs
Orders & Shipping
Order processing generally takes 1–3 business days. Standard shipping generally takes 5–10 business days
Yes — free standard shipping on all orders
Orders can be modified or cancelled within 24 hours of purchase. After that, we’re unable to make changes. Contact us right away and we’ll do our best.
We currently ship to the entire U.S.A
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact: info@ellisandrose.com
Use our returns portal to submit your request. Once approved, you’ll receive a prepaid return label by email within 24 hours.
Yes. Start an exchange through the returns portal and select the item you’d like instead. Exchanges ship free of charge.
Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.
Sizing & Fit
Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit.
Most styles run to size. Any exceptions are noted in the size guide. For a more relaxed fit we recommend sizing up.
No problem — contact info@cs-brands.com and the support team will guide you through the exchange process.