Orders ship from China. We process them in 1 to 3 business days (Monday to Friday), and delivery takes about 13 days on average from the day you order. Most orders arrive within 18 days, though customs, carrier delays or an incorrect address can add time. Our Shipping Policy has the details.

You can return eligible items within 30 days of delivery if they are unworn or unused, with tags and original packaging, and you have your receipt or proof of purchase. You pay the return shipping, which costs about $40 on average for a small parcel of 1 to 3 garments sent from the USA to China. The exact cost depends on the weight, size and shipping service you choose. Our Return & Refund Policy has the full details.

We email you tracking information when your order ships. Updates can take a few days to appear, and you can follow your parcel on our Track your order page. Your confirmation email goes to the address you gave at checkout; if you cannot find it, check your spam folder.

Look for size information on the product page. If you have a question about a specific item, email us at info@ellisandrose.com and we will help.

We accept Visa, Mastercard, Discover, Apple Pay and Google Pay. Prices are in USD. We use SSL encryption and do not store your full card number. See our Payment Policy.

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