Privacy policy

Privacy Policy

Ellis & Rose Savannah

Last updated: June 14, 2026

Ellis & Rose Savannah (“we,” “our,” or “us”) operates this website and online store. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, create an account, contact us, interact with marketing, or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name, email address, phone number, billing address, and shipping address;

  • Payment-related information;

  • Order details, products viewed, cart activity, purchases, returns, exchanges, or cancellations;

  • Account login details, if you create an account;

  • Customer service messages, reviews, feedback, or forms;

  • IP address, browser type, device information, approximate location, website activity, cookie identifiers, and similar tracking information;

  • Marketing preferences;

  • Fraud prevention and security information.

Payment information is processed securely by trusted third-party payment providers. We do not store full credit card details on our own systems.

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, contact support, subscribe to email or SMS marketing, submit a review or form, request a return, refund, cancellation, or exchange, or participate in offers;

  • Automatically through cookies, pixels, tags, analytics tools, and similar technologies;

  • From service providers and partners such as Shopify, payment processors, shipping partners, analytics tools, advertising platforms, fraud prevention tools, and customer support systems.

How We Use Personal Information

We may use personal information to:

  • Process payments, confirm orders, fulfill purchases, provide tracking, and manage returns, refunds, exchanges, cancellations, delivery issues, and address problems;

  • Provide customer support and resolve complaints or claims;

  • Improve our website, products, services, customer experience, personalization, recommendations, and performance analysis;

  • Send marketing communications, show personalized ads, retarget visitors, and measure advertising performance where permitted by law and based on your preferences;

  • Detect, prevent, and investigate fraud, unauthorized transactions, security risks, illegal activity, and policy violations;

  • Comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, maintain business records, and protect our rights, property, safety, customers, and business.

You can unsubscribe from marketing emails at any time using the unsubscribe link. Even if you opt out of marketing, we may still send non-promotional messages related to orders, accounts, customer service, refunds, or transactions.

How We Share Personal Information

We do not sell personal information for money.

We may share personal information with trusted third parties when needed to operate our business, provide services, improve our website, advertise products, protect our store, or comply with legal obligations.

This may include:

  • Shopify;

  • Payment processors;

  • Shipping carriers, logistics partners, warehouses, fulfillment partners, and suppliers;

  • Customer support platforms;

  • Email and SMS marketing providers;

  • Advertising platforms and analytics tools;

  • Fraud prevention, security, IT, cloud storage, and website service providers;

  • Business and marketing partners;

  • Professional advisors;

  • Government authorities, courts, regulators, or law enforcement where required by law.

Third parties may only use information as needed to provide services to us or as otherwise allowed by law.

Shopify

Our store is powered by Shopify. Information submitted through our store may be processed by Shopify and its service providers to provide, improve, protect, and support Shopify’s services.

Shopify may process personal information according to its own privacy policy and applicable law.

Advertising, Analytics, and Targeted Marketing

We may use advertising and analytics providers to understand website activity and show relevant ads. These providers may collect information such as visits, browsing behavior, products viewed, cart activity, purchases, device information, and ad interactions.

Depending on your state, certain sharing for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even when no money is exchanged.

Where required, you may have the right to opt out of certain targeted advertising or data sharing.

Cookies and Similar Technologies

We use cookies and similar technologies to support checkout, remember preferences, keep items in your cart, analyze traffic, improve our services, measure marketing, show relevant ads, and detect suspicious activity.

You can manage or disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

Global Privacy Control and Do Not Track

Where required by law, we will treat recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain data sharing or targeted advertising for the browser or device sending the signal.

At this time, we do not respond to all “Do Not Track” signals because there is no consistent industry standard.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Know what personal information we collect;

  • Access personal information we hold about you;

  • Correct inaccurate information;

  • Request deletion;

  • Receive a copy of your information;

  • Opt out of certain targeted advertising or data sharing;

  • Withdraw consent where applicable;

  • Unsubscribe from marketing;

  • Not be discriminated against for exercising privacy rights.

These rights are not absolute. We may deny or limit requests where allowed by law, including when we must retain information to complete transactions, detect fraud, comply with legal obligations, resolve disputes, enforce agreements, or protect our rights.

To exercise privacy rights, contact info@ellisandrose.com. We may verify your identity before processing your request. If an authorized agent submits a request, we may require proof of authorization.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, business records, dispute resolution, fraud prevention, legal, tax, accounting, reporting obligations, and enforcement of our terms and policies.

Retention periods may vary by information type, purpose, and legal or business requirements.

Security

We use reasonable technical, administrative, and organizational measures to protect personal information.

However, no online system, website, transmission method, or storage method is completely secure. You are responsible for keeping account login details safe and should avoid sending sensitive information through unsecured channels.

International Data Transfers

Although we sell to customers in the United States, some service providers, technology partners, suppliers, fulfillment partners, or business systems may process or store information outside your state or outside the United States.

When this occurs, we take reasonable steps to handle information securely and in accordance with this policy and applicable law.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of individuals under 16 as those terms may be defined under applicable privacy laws.

If you believe a child has provided us with personal information, contact info@ellisandrose.com so we can take appropriate steps to delete it where required.

Third-Party Links

Our website may link to third-party websites, apps, social media platforms, or online services. We are not responsible for their privacy practices, security, content, accuracy, or policies. Please review their terms and privacy policies before providing information.

Business Transfers

If Ellis & Rose Savannah is involved in a merger, acquisition, restructuring, asset sale, financing, bankruptcy, or similar transaction, personal information may be transferred or disclosed as part of that transaction and may continue to be used as described in this policy unless stated otherwise.

Legal Disclosure

We may disclose personal information when necessary or appropriate to comply with law, respond to lawful requests, subpoenas, court orders, or legal processes, protect our rights, privacy, safety, property, customers, or business, investigate fraud or security issues, or enforce our Terms of Service and store policies.

Complaints and Changes

For questions, complaints, or concerns, contact info@ellisandrose.com. We will review and respond as required by applicable law.

Depending on your state, you may also contact your state attorney general’s office or another applicable privacy authority.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website means you acknowledge the revised policy.

Contact

Ellis & Rose Savannah
Email: info@ellisandrose.com