Terms of Service

Ellis & Rose Savannah

This website is operated by Ellis & Rose Savannah. Throughout the site, “we,” “us,” and “our” refer to Ellis & Rose Savannah.

By accessing our website, using our services, or purchasing from us, you agree to these Terms of Service and all policies referenced on our website, including our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Policy.

If you do not agree, you may not use our website or services.

Our store is powered by Shopify, which enables our online store, checkout, payment processing, and related e-commerce services.

1. Applicability

These Terms apply to all visitors, users, customers, vendors, contributors of content, and anyone else who accesses or uses our website or services.

If these Terms conflict with a specific policy, the specific policy applies to that subject matter.

2. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority and have allowed your minor dependents to use this website.

You may not use our products, website, or services for any illegal, unauthorized, fraudulent, abusive, harmful, or prohibited purpose.

You agree to comply with all applicable United States federal, state, and local laws and regulations.

You must not transmit worms, viruses, malware, or destructive code. Any breach may result in immediate termination of access.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason, to the fullest extent permitted by law.

Your content, excluding credit card information, may be transferred unencrypted across networks or adapted to technical requirements. Credit card information is encrypted during transfer.

You may not reproduce, duplicate, copy, sell, resell, scrape, exploit, or commercially use any part of our website, services, product listings, or content without written permission.

4. Website and Product Information

We do our best to provide accurate, complete, and current information, but we do not guarantee that website content is accurate, complete, current, error-free, or suitable for your needs.

Product images, colors, sizes, descriptions, and details are shown as accurately as possible, but differences may occur due to screen settings, lighting, photography, production variations, or supplier differences.

We do not guarantee that appearance, fit, quality, or feel will fully meet expectations or be exactly as shown.

Product descriptions, prices, availability, and specifications may change without notice. We may modify, suspend, or discontinue any product, service, offer, discount, or promotion at any time.

5. Product Availability and Order Limits

Products may be available exclusively online and may have limited quantities.

We may limit, modify, refuse, or cancel orders at our discretion, including limits by person, household, order, account, payment method, billing address, shipping address, geographic region, or jurisdiction.

You represent that purchases are for personal or household use only and not for unauthorized resale or export.

6. Orders and Acceptance

Placing an order is an offer to purchase. An order confirmation email means we received your order; it does not automatically mean acceptance or formation of a binding agreement.

Orders are accepted only after we confirm acceptance and process payment.

We may accept, decline, modify, or cancel orders for reasons including availability, payment issues, suspected fraud, pricing errors, shipping restrictions, inaccurate information, or policy violations.

If we modify, decline, or cancel an order, we may attempt to contact you using the information provided at checkout.

7. Payment and Billing

Orders are processed only after full payment has been received and approved.

You agree to provide accurate and current purchase, billing, payment, shipping, and account information and to promptly update it when needed.

You confirm that you are authorized to use the payment method provided and agree to pay all charges, including product costs, taxes, shipping fees, handling fees, customs charges, or other applicable costs shown at checkout or otherwise applicable.

Payment methods may vary by location, device, browser, provider, and checkout availability.

8. Prices, Promotions, and Errors

The price charged will be the price displayed at the time of order, subject to correction of errors, inaccuracies, or omissions.

Unless clearly stated otherwise, prices do not include taxes, shipping upgrades, handling fees, customs fees, import duties, or other additional charges.

Promotions and offers may have separate terms. Promotional terms apply only to the specific promotion.

We may correct errors, inaccuracies, or omissions at any time, including after an order is placed, and may refuse or cancel orders based on inaccurate information.

9. Shipping, Delivery, Cancellations, Returns, and Refunds

Shipping, delivery, address responsibility, delays, damaged parcels, cancellations, returns, refunds, exchanges, and non-returnable items are governed by our Shipping Policy and Return & Refund Policy.

By placing an order, you agree to those policies.

10. Aftersell, Upsell, and Post-Purchase Offers

We may offer optional aftersell discounts, bundle upgrades, add-ons, or post-purchase offers.

By confirming such an offer, you authorize the related payment. Product details, pricing, shipping costs, discounts, and order information will be shown before confirmation. No charge is made without your explicit approval.

Cancellations and refunds for these orders follow our Return & Refund Policy.

Authorized post-purchase transactions are not considered unauthorized, accidental, or fraudulent.

11. Optional Tools and Third-Party Links

We may provide access to third-party tools, apps, services, features, websites, platforms, content, products, or resources that we do not own, monitor, control, or manage.

They are provided “as is” and “as available.” Your use of third-party tools or links is at your own risk.

We are not responsible for third-party content, accuracy, policies, privacy practices, security, availability, quality, products, services, harm, damages, or losses.

Complaints about third-party products or services should be directed to the third party.

12. Shopify

Our store is powered by Shopify, but purchases are made directly with Ellis & Rose Savannah.

Shopify is not responsible for any sale, order, product, delivery, refund, return, damage, loss, or customer service issue between you and Ellis & Rose Savannah.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases or transactions with Ellis & Rose Savannah.

13. Privacy

Your submission of personal information is governed by our Privacy Policy.

Because our store is powered by Shopify, certain information may also be collected and processed by Shopify and its service providers.

14. User Submissions, Reviews, and Feedback

If you submit ideas, suggestions, feedback, proposals, photos, reviews, testimonials, comments, or other content, you grant Ellis & Rose Savannah a worldwide, perpetual, royalty-free, sublicensable license to use, edit, copy, publish, distribute, translate, display, reproduce, and otherwise use that content for any purpose, including marketing, advertising, product improvement, website content, customer experience, and commercial use.

We are not obligated to keep submissions confidential, pay compensation, respond, publish them, or keep them visible.

You confirm that your submissions do not violate third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You are solely responsible for your submissions and their accuracy.

We may monitor, edit, or remove content we consider unlawful, offensive, abusive, defamatory, obscene, misleading, harmful, or otherwise objectionable.

15. Intellectual Property

All website content, including text, images, graphics, product photos, videos, logos, branding, designs, icons, layouts, reviews, audio, product descriptions, and website structure, is owned by Ellis & Rose Savannah, its affiliates, partners, suppliers, licensors, or service providers unless stated otherwise.

This content is protected by copyright, trademark, trade dress, and other intellectual property laws.

You may use the website and content for personal, non-commercial use only. You may not reproduce, distribute, modify, copy, publish, display, perform, republish, download, store, transmit, sell, resell, scrape, or exploit any part without written permission.

Ellis & Rose Savannah’s name, branding, logos, product names, designs, slogans, and related marks may not be used without written permission. All rights are reserved.

16. Prohibited Uses

You may not use our website, services, products, or content:

• For unlawful purposes;

• To violate federal, state, or local laws;

• To infringe intellectual property or other rights;

• To harass, abuse, defame, slander, intimidate, discriminate, or harm;

• To submit false, misleading, or inaccurate information;

• To upload or transmit viruses, malware, or malicious code;

• To collect or track personal information of others;

• To spam, phish, pharm, pretext, scrape, crawl, or harvest data;

• To bypass or interfere with security features;

• To impersonate another person or entity;

• To engage in fraud;

• To place orders for unauthorized resale or export;

• To abuse promotions, discounts, refunds, chargebacks, or customer support;

• To use automated tools, bots, scripts, scraping tools, or AI agents in a way that disrupts, extracts, or misuses the website or services.

We may suspend, disable, block, restrict, or terminate access for violations.

17. Automated Access, Bots, and Agents

No automated system, bot, scraper, crawler, AI agent, software tool, or similar technology may access, use, interact with, copy, extract, or monitor our website or services without prior written permission.

We may take technical measures against automated access that interferes with our website, violates these Terms, extracts data, bypasses security, or harms Ellis & Rose Savannah, Shopify, customers, or service providers.

Automated tools must clearly identify themselves and comply with all technical and legal requirements we provide.

18. Disclaimer of Warranties

We do not guarantee that the website, services, content, products, or results will be uninterrupted, timely, secure, error-free, accurate, reliable, or suitable for your expectations.

All products, services, content, and website features are provided “as is” and “as available.”

To the fullest extent permitted by law, Ellis & Rose Savannah disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, durability, title, non-infringement, and warranties arising from course of dealing or usage of trade.

Some jurisdictions do not allow certain warranty disclaimers, so some limitations may not apply to you.

19. Limitation of Liability

To the fullest extent permitted by law, Ellis & Rose Savannah, our owners, partners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, Shopify, and Shopify affiliates shall not be liable for direct, indirect, incidental, punitive, special, consequential, or similar damages.

This includes lost profits, lost revenue, lost savings, loss of data, replacement costs, delivery delays, package loss after delivery, website errors, product expectation differences, use or inability to use the website, products purchased through the website, errors or omissions in content, unauthorized access not caused by our intentional misconduct, or any other claim related to use of our services or products.

Our liability is limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless Ellis & Rose Savannah, Shopify, our affiliates, partners, owners, directors, officers, employees, agents, contractors, suppliers, service providers, and licensors from any claim, demand, loss, liability, damage, or expense, including reasonable attorneys’ fees, arising from:

• Your breach of these Terms;

• Your violation of law or regulation;

• Your violation of third-party rights;

• Your misuse of our website, products, content, or services;

• Your fraudulent, abusive, or unauthorized conduct;

• Your submissions, feedback, reviews, or content.

We may control the defense and settlement of any claim, and you agree to cooperate.

21. Termination

These Terms remain effective unless terminated by you or us.

You may terminate them by stopping use of our website and services.

We may terminate, suspend, restrict, or block access at any time, without notice, if we believe you violated these Terms or engaged in unlawful, fraudulent, abusive, or harmful conduct.

You remain liable for all amounts due up to termination.

Sections that should survive termination will continue to apply, including intellectual property, submissions, disclaimers, limitation of liability, indemnification, severability, governing law, privacy, and payment obligations.

22. Severability, Waiver, and Entire Agreement

If any provision is unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions remain valid.

Our failure to enforce any right or provision is not a waiver. Any waiver must be in writing.

These Terms, together with our posted policies, form the entire agreement between you and Ellis & Rose Savannah regarding website use, services, and purchases. They supersede prior agreements or communications.

Any ambiguities will not be construed against the drafting party.

23. Assignment

You may not transfer, assign, delegate, or sublicense your rights or obligations under these Terms without our written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

24. Governing Law

These Terms and any separate agreements by which we provide services are governed by and construed in accordance with the laws of the United States, to the fullest extent permitted by applicable law.

Where required, disputes may be subject to the applicable courts or legal authority in the jurisdiction where Ellis & Rose Savannah is established or operates.

25. Complaints

For complaints about our products, services, website, or these Terms, contact info@ellisandrose.com.

We aim to review and respond within 3–5 business days.

26. Changes to These Terms

We may update, change, or replace these Terms by posting updates on our website.

It is your responsibility to review this page periodically. Continued use of the website after changes are posted means you accept the updated Terms.

Contact

Ellis & Rose Savannah
Email: info@ellisandrose.com